Privacy Policy

Ordena values your privacy. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Account credentials and profile details
  • Payment information processed by our providers

Dining Preferences

  • Favorite cuisines, dishes, and dietary restrictions
  • Saved restaurants and order history
  • Feedback, ratings, and loyalty preferences

Restaurant Data

  • Menu items, pricing, and availability
  • Staff roles, permissions, and operational settings
  • Order and table management records

Technical Information

  • Device type, browser, and operating system
  • IP address and general location
  • Usage logs, crash reports, and performance data

How We Use Your Information

  • Process orders and payments
  • Personalize dining experiences and recommendations
  • Improve platform performance and support
  • Communicate updates, receipts, and service notices
  • Meet legal, security, and fraud-prevention obligations

We do not sell your personal information.

Sharing of Information

  • Restaurants you order from or interact with
  • Payment processors and infrastructure partners
  • Analytics, hosting, and customer support providers
  • Legal authorities when required by applicable law

Data Security

We use encryption, access controls, and monitoring to protect your data. No method of transmission or storage is completely secure, but we work continuously to safeguard the platform.

Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

  • Access, update, or delete your personal data
  • Withdraw consent where processing is consent-based
  • Request a copy of information we hold about you
  • Contact us at hello@ordenaapp.com for privacy requests

Cookies & Tracking

We use cookies and similar technologies to remember preferences, keep you signed in, and understand how the platform is used. You can manage cookies through your browser settings.

Children's Privacy

Ordena is not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided us data.

Changes to Privacy Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated revision date.

Contact Us

For privacy questions or requests, email hello@ordenaapp.com.

Last updated May 16, 2026